Processes, Policies and Expectations
Articles in this section address how to engage the service desk and what you can expect from service and support personnel.
- Oregon E-Government SPOC List
- Introduction to The Oregon E-Government Service Desk
- Service Maintenance Windows
- Create a Service Desk Account
- Manage Your Service Desk Account
- Engaging the Assistance of the Service Desk
- Submitting an Issue, Request or Change
- View My Service Desk Requests
- Ticket Types and Priorities
- Escalation